FAQ: questions and answers

How and where can I confirm my email, phone number and passport?

If verification of personal data is required, follow the “Verification” section. To confirm your email or phone number, go to the appropriate sections in “Contact Information”. To verify your passport, click on “Upload documents” and follow the instructions.

How to withdraw winnings from free spins?

If you successfully used free spins and received a win, it will be awarded in the form of a special bonus “Winning from Free Spins”. This bonus cannot be withdrawn immediately, it is wagered automatically in the background when you play real money in slots or other games.

How is the bonus accrued and withdrawn to a real account?

The bonus amount is automatically credited to your live account and becomes available for withdrawal once the wagering requirements have been met (a “wager” is used to protect against abuse of the bonus system). After successful wagering, the amount of the wagered bonus is added to the amount of winnings.

What are the processing times for payments?

Typically, payment processing takes up to 5 minutes from the moment you submit your withdrawal request. In some cases, processing time can be up to 24 hours.

In which countries does the company not allow you to open accounts or fund them with money?

In Australia, Afghanistan, Belarus, Burundi, Venezuela, Hong Kong, DR Congo, Zimbabwe, Israel, Iraq, Iran, Yemen, North Korea, Cuba, Curacao, Lebanon, Libya, Mali, Myanmar, the Netherlands, Nicaragua, SAR, Singapore, Somalia , USA, France, CAR, South Sudan.

How is the fairness of the game ensured?

Riobet cooperates only with the world’s leading game manufacturers who regularly undergo certification.

How can I contact support?

Our online support is available around the clock, 24/7. It is also possible to send a message through the internal system in the Account menu, Messages section. You can also use email to contact us: [email protected] .

How many accounts can I have?

Riobet is only allowed to have one account.

Do I need to undergo passport verification?

The administration may request the provision of documents for verification. This is necessary to confirm the player’s age, exclude the presence of multiple accounts, or for other reasons. The verification procedure is available in the Account section. To play for real money, verification with a document is not required.

How can I change my password?

To change your password, go to the Security section in your Account.

What currencies are accepted on the site?

The Riobet website supports the use of different currencies for deposits, games and withdrawals. You can choose from the following options: RUB, UAH, USD, EUR, as well as cryptocurrencies BTC, ETH, LTC, TRX, USDT. If you need to change your currency, simply go to the Finance section. Please note that your account may have multiple accounts in different currencies at the same time.

How to top up your account?

To replenish your account at Riobet, go to the Deposit section and select the appropriate payment system, and then specify the replenishment amount.

What are the conditions for replenishing your account?

Minimum deposit amount:
USD 10 / EURO 10 / RUB 500 / UAH 20 / BTC 0.001 / ETH 0.005 / LTC 0.01 / TRX 1 / USDT 10.

What should I do if the deposit does not arrive in my account?

To clarify the reason for the non-receipt of the deposit, you must determine the transaction number (available in the “Transaction History” section), then send a message with the subject “No Deposit”, indicating the payment number and attaching a screenshot of an extract from the Internet bank or payment system confirming the debiting of money.

What is the minimum amount that can be withdrawn?

Minimum amounts for payments:
USD 10 / EURO 10 / RUB 10* / UAH 50 / BTC 0.002 / ETH 0.005 / LTC 0.1 / TRX 100 / USDT 20.
*Not available on all payment systems.
Detailed withdrawal restrictions are specified in the “Deposits and Withdrawals” section. Payments are made to the same account/payment card from which the deposit was made.

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